Before making a complaint

The Local Government Investigation and Compliance Inspectorate (Inspectorate) investigates matters relating to council operations and breaches of the Local Government Act 1989 (Act) involving a councillor, a senior council officer and any individual subject to the conflict of interest provisions within the Act; or any individual where the matter relates to electoral provisions.

Before making a complaint to the Inspectorate, there are a number of things to consider.

  1. Is the complaint related to electoral matters or a breach of the Act?
  2. Unless the complaint relates to electoral matters, is it about a councillor, a senior council officer or an individual subject to the conflict of interest provisions within the Act?
  3. Where appropriate, has an attempt been made to resolve the issue directly with the council first?

If you have answered yes to all of the questions above, then proceed to lodge a complaint with the Inspectorate. 

All complaints are dealt with in strict confidence. The Inspectorate is subject to the Freedom of Information Act 1982 (FOI Act). This means that if a Freedom of Information request is made to the Inspectorate, there may be a requirement under the provisions of the FOI Act to provide access to information or documents unless the exemption provisions under the FOI Act apply.  Details of the complainant will not be released by the Inspectorate.

The Inspectorate is unable to provide protection under the Protected Disclosures Act 2012, however, the Independent Broad-based Anti-corruption Commission (IBAC) or Ombudsman Victoria can.

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