What is a complaint?

The Local Government Investigations and Compliance Inspectorate (Inspectorate) can only investigate matters relating to council operations and breaches of the Local Government Act 1989 (Act) involving a councillor, a senior council officer or any individual subject to the conflict of interest provisions within the Act; or any individual where the matter relates to electoral provisions.

The types of complaints the Inspectorate will investigate include allegations of:

  • Bribery  and undue influence
  • Conflict of interest
  • Corruption
  • Failure to observe requirements for assembly of councillors
  • Disclosure of confidential information
  • Failure to lodge register of interests within required timeframes
  • Failure to submit campaign returns
  • Gross misconduct 
  • Improper influence
  • Maladministration
  • Misuse of position

Complaints the Inspectorate will not investigate include:

  • Planning permits or building issues (unless there is an allegation of corruption or a breach of the Act)
  • Code of conduct
  • WorkSafe issues including alleged bullying and harassment
  • Rate increases
  • Noise complaints
Where appropriate complaints should first be raised with the relevant council before being lodged with the Inspectorate.

Complaints about council administration including the CEO can be addressed to the Mayor. Complaints about council staff and councillors can be addressed to the CEO.

Complaints Matrix

Please note: this is not an exhaustive list.

If your complaint is about
It should be directed to
A council employee (not a senior officer)
Council
Councillor misconduct
Council
Council policy
Council
Building or planning permits
Council
Maintenance of roads
Council
Noise complaints
Council
Council decisions
Council
Freedom of information requests that have not been actioned
Ombudsman Victoria
Administrative actions of council
Ombudsman Victoria
An issue where you require Protected Disclosure

Independent Broad-based Anti-corruption Commission (IBAC) 

or Ombudsman Victoria

Corruption
Inspectorate
Misuse of position
Inspectorate
Bribery and undue influence
Inspectorate
Conflict of interest
Inspectorate
Disclosure of confidential information
Inspectorate
Failure to submit campaign returns
Inspectorate
Printing and distribution of unregistered election material
Inspectorate
Failure to lodge register of interest returns within required timeframes
Inspectorate
Failure to observe requirements for assembly of councillors
Inspectorate
WorkSafe issues including bullying and harrassment
WorkSafe

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